Welcome to PCRN

The PCRN Customer Pledge

All of the independent retailers that form the Approved PC Retail Network have signed up to the voluntary customer pledge.

Our objective is to provide a high quality service to you, our customers. We will treat you as an individual. We will listen carefully to understand your needs when dealing with your repair or purchase.

What can you expect from an Approved PC Retail Network retailer?


We Will:

be friendly, polite, helpful, attentive and considerate at all times.

provide accurate and clear information.

use plain English and avoid jargon or technical terms.

get back to you when we say we will, and use our best endeavours to keep you informed of our progress if repairs take a little longer than planned.

 An Approved PC Retail Network retailer will not be beaten on service.

So how do I contact my nearest store?

All specialists have a high street retail store that you can visit, and with over 140 members, there will be a store near you to suit your requirements.  Once on the map, use the “search” icon and enter your details.  This will show you your nearest centre geographically – click on the “Computer” symbol and their details will pop up!